What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Comfort Inn & Suites?
Job Overview:
We are seeking a reliable and customer-oriented Night Auditor/Front Desk Agent to join our team. As a Night Auditor/Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional service throughout their stay. This is a great opportunity for individuals interested in the hospitality industry and who enjoy working in a fast-paced environment.
Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, cancellations, and room assignments
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties, if required
Qualifications:
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts including evenings, weekends, and holidays
We offer competitive pay rates and opportunities for career advancement within our organization. If you have a passion for providing exceptional guest service and enjoy working in a dynamic team environment, we would love to hear from you!
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel or as directed by management.
Job Type: Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Evening shift
- Overnight shift
Work Location: In person
Salary : $10 - $13
