Front Desk Associate

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to handle various administrative tasks in a fast-paced hospitality environment.

Duties

• Greet guests upon arrival with a friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries and requests promptly, providing information about hotel amenities, services, and local attractions.
• Operate phone systems to manage incoming calls and assist guests as needed.
• Maintain guest accounts by processing payments and updating information accurately.
• Collaborate with other departments to fulfill guest needs and enhance their experience.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in hotel or resort front desk operations is preferred, but willing to train.
• Strong customer service skills with a focus on guest relations.
• Familiarity with hotel management software is a plus.
• Proficient in using phone systems and handling multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong attention to detail and problem-solving abilities.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $14.75 - $15.46 per hour

Benefits:

• Flexible schedule
• Free parking
• Paid jury duty
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

Work Location: In person

Salary : $15 - $15