What are the responsibilities and job description for the Home Care Scheduler - Human Resources position at Comfort Keepers Durango?

Job Description

Location : Durango, CO

Are you passionate about making a difference in the lives of others while excelling in a dynamic role that blends operational management with human resources? If so, we have the perfect opportunity for you!

Comfort Keepers

Job Description

Scheduler / Human Resources

Job Classification : Non-Exempt

Job Summary :

Under the general supervision of the Administrator, the primary emphasis of this role is on providing administrative support, hiring and onboarding employees and overseeing care scheduling to ensure a high standard of excellence and client satisfaction.

Minimum Qualifications :

College Degree preferred or equivalent experience.
Proficient in word processing, spreadsheet and other related computer skills (eRSP system knowledge preferred).
Experience in recruiting, onboarding and retention of employees.
Knowledge of scheduling or similar functions preferred.
Above average interpersonal skills, communication, customer service and organizational skills.
Knowledge of the senior care industry preferred.
Valid driver's license with valid auto insurance.
Able to pass a background check and illegal drug screening.

Knowledge, Skills, Abilities :

Ability to influence others to reconcile differences related to caregiver scheduling.

Ability to actively listen, understand another's viewpoints, ask questions as appropriate and make informed and independent decisions.

Have the experience and appropriate skills to cover a client shift if needed.

Ability to analyze complex issues and offer solutions, often under time constraints.

Flexibility with work hours to include some evenings and weekends as needed.

Self-starter that has a sense of urgency and is committed to superior client service.

Must possess strong interpersonal skills with an emphasis on quality customer service.

Must possess strong time management and organizational skills.

Must be able to work under time pressure and manage multiple priorities.

Must be comfortable using various means of communication tools and technology such as smart phones, PC, tablet, texting, email, instant messaging, video chat, Google Apps, etc.

Essential Functions :

Schedules shifts by matching caregiver qualifications and availability to client's needs.

Provide staff communication as needed

Participates in after-hours call rotation as assigned (extra pay and time off).

Recruiting employees, onboarding, retention

Other HR duties as assigned

Works with Care Coordinator to assist in resolution of caregiver scheduling and coverage issues.

Provide office telephone coverage and direct calls appropriately.

Perform periodic file & eRSP profile audits to verify data accuracy and monitor quality of documentation.

Responsible for the maintenance and quality of employee files, electronic and hard copies per CK policy and procedures.

Review shift claims in eRSP and respond / follow up as applicable and appropriate

Assist with special projects as assigned by the leadership team.

Provide accurate information to lead calls and document in eRSP per set policies.

Other duties as assigned.

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Working Environment :

Office and client home environment.

Position Physical Demands :

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.

Why Join Us?

Competitive salary and comprehensive benefits including a 401k match, health insurance and PTO / SL.

Opportunities for professional development and career growth.

A supportive and collaborative work environment.

The chance to make a meaningful impact on the lives of our clients and staff.

Future Opportunities : We're looking for someone who's not only ready to excel in this role but is also eager to take on more responsibility in the day-to-day operations as we grow.

If you're ready to take the next step in your career and are excited about the opportunity to make a real difference, we'd love to hear from you!

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Home Care Scheduler - Human Resources

What are the responsibilities and job description for the Home Care Scheduler - Human Resources position at Comfort Keepers Durango?

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