Caregiver Coordinator

Description:

The Caregiver Coordinator will support the Territory Manager or Vice President of Operations in the daily management of caregiver recruitment, training, onboarding, documentation, and community building. This role is a rewarding position and will require employees who are able to adapt to complex situations. Therefore, this job description should not be seen as all encompassing. However, it should provide you with a good understanding of our expectations for your role. Please ensure that you are, at minimum, prepared to complete these tasks to the highest standard.

As a Comfort Keeper Caregiver Coordinator, you will be responsible for ensuring that each assigned Comfort Keepers location is fully staffed with caregivers. Utilizing your skills with organization, strong communication and interpersonal relationships, you will be integral in ensuring that the recruiting needs are met for each location.

Job Benefits:

• Competitive pay and benefits package
• Consistent hours
• Continued training opportunities
• Create a lasting bond and make a difference in a senior's life.
• Become a part of a humble and growth-oriented team.

Essential Functions:

• Responsible for the caregivers’ life cycle from applicant to disciplinary issues and concerns, to the offboarding process
• Responsible for the caregivers’ Human Resource requirements. Including but not limited to leave of absence, time off, bonuses, awards, performance reviews, disciplinary, layoffs and other requests.
• Responsible for conducting interviews with the applicants to determine whether they are qualified
• Mentor and advocate for the caregivers to promote the “elevating the human spirit” culture.
• Follows all office communication and documentation protocols to ensure excellent service to existing and potential clients, their families and caregivers.
• Maintain employee records in accordance with all regulations as well as company and CKFI standards, policies and procedures.
• Responsible for following a communication schedule with caregivers to complete check-in’s, performance reviews, and maintain a positive working environment.
• Work with the Operations Manager/HR on offer letters and communicating with candidates on the offer process
• Complete all onboarding and ongoing requirements in multiple systems.
• Conduct all training programs for the caregivers. Including but not limited to new hire orientation, bi-annual in-service as well as additional opportunities as needed.
• Responsible for working with Operations Manager and Client Care Coordinator to ensure that all compliance requirements for the caregiver staff are met, including any state specific regulations that must be before caregiver’s first day of work. This will include tasks such as scheduling caregiver for annual background check certification.
• You will be responsible for working with Territory Manager, Client Care Coordinator and Staffing Coordinator to ensure that potential client caregiver needs are a priority in hiring.
• Create and foster a culture creating opportunities for fun engagement such as contests, raffles, and recognition
• At times you will be asked to assist in completing 30- and 90-day follow up surveys on caregivers and their performance; obtaining updated licenses and registrations; maintaining the caregiver’s digital HR file; documenting / submitting workers compensation case information; documenting / submitting unemployment information; other tasks as directed by the Operations Manager.
• Promote all employee benefit programs to the caregivers
• Retrain caregivers that need additional support exhibiting Comfort Keeper values and standards.
• Conduct caregiver coaching/redirecting/discipline in a timely manner
• Participates in employee training as needed.
• Participates in the on-call rotation as assigned.
• Assists the other members of care team as needed. Completes special projects, KPI’s and quarterly rocks as assigned.
• Follows the governing bodies’ regulations and laws as well as company and CKFI standards, policies and procedures.

Minimum Qualifications:

• High School Diploma or GED required.
• Minimum of 2 years of experience in a like position required. Healthcare industry experience a plus, but not required.
• Previous experience in customer service required.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, PowerPoint, Applicant Tracking System (ATS), Human Resources Information System (HRIS).
• Ability to work in the field, operate a motor vehicle, have a current, valid driver's license and be insurable.
• Documentation of positive work history as evidenced by at least two (2) work references and (1) personal reference.
• Successfully pass a background check.

Knowledge, Skills, Abilities:

• Must be a team player willing to share information and work cooperatively with other members of the company.
• Must use tact and courtesy in dealing with co-workers, clients, family members, caregivers, business professionals and other individuals in the community.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software.
• Positive, professional, business image.
• People management skills.
• Must possess excellent interpersonal, customer service, problem solving, critical thinking and organizational skills. Extreme attention to details is essential.
• Ability to listen to and understand information and ideas presented through spoken words.
• Ability to maintain a high level of confidentiality.
• Ability to read, write and comprehend English and simple math.
• Ability to work independently with minimal direct management.
• Effective oral and written communication.
• Excellent attention to detail and organizational skills.
• Excellent interpersonal and coaching skills.

This job description is not intended to be all-inclusive. The employee will be expected to perform other job duties as assigned.

Work Environment:

Office and field

Position and Physical Demands:

Walking, sitting, and standing with lifting not to exceed 25 lbs. Extended time at a computer work screen and on the telephone. Driving to client homes and marketing events will be required.

Tag:326CgCoordinator

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