What are the responsibilities and job description for the General Manager position at Comfort Keepers of Ft. Worth?

Company Summary :

Comfort Keepers is a leading in-home care provider that has served families in Tarrant County for 20 years. Our mission is to provide our clients with the highest level of quality of life that is achievable. We strive to treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family. We are a 24 / 7 / 365 business that enables seniors to live independently, to age in place. The person hired will lead a small, tight-knit administrative and service delivery team (

Position Summary :

Reports to Dir. of Operations. The General Manager (GM) provides daily supervision and direction to the office staff and is responsible for managing the operations within the Greater Ft. Worth area and three Comfort Keepers® franchises. The General Manager is accountable for the results of the overall operation, which includes scheduling, client care coordination, QAPI, sales & marketing, HR & onboarding, billing and payroll. This is not a remote position.

Essential Functions :

Management and oversight of office team / staff to ensure quality service, strong performance and favorable surveys (employees, customers, TxHHS).
Creates a professional and respectful work environment which attracts, engages and retains high performing employees.
Implements and monitors continuous quality assurance and process improvement (QAPI) programs to enhance client care delivery and referral source satisfaction.

Specific Job Duties :

Oversees scheduling, customer service and related operational matters for the area (3 territories).

Collaborates with Dir. of Operations and other team members to conduct regular meetings, calls, to ensure communication, discipline, consistency and alignment , incl. hallway huddles.

Resp. for on-call function, ensuring responsiveness, resolution of issues, given the 24 / 7 nature of our business.

Leads, develops, trains, coaches and mentors staff to foster professional growth and development.

Uses job descriptions, scorecards, co. goals, TxHHS rules, KPIs and CKFI standards to foster accountability. Will review staff annually, incl. direct care workers.

Reviews, recommends, develops and implements procedures, programs, and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.

Collaborates with Dir. Operations to make recommendations and adjustments (e.g., wages, rates, services, practices) when appropriate to achieve objectives and meet goals.

Ensures compliance with CKFI policies, procedures, and guidelines as well as compliance with federal, state, and local laws, rules and regulations, specifically employment-related.

Adheres to and maintains written policies (via the Ops Manual) governing agency operations, to include :

a. Non-medical Services

b. Admission and discharge procedures.

c. Supervision and plans of care.

d. Emergency care and Disaster Preparedness.

e. Service records.

f. Personnel qualifications and files.

g. Bi-annual evaluations.

h. Coordination of referrals to and from other community resources

Develops, implements, and evaluates programs, projects and initiatives to meet operational, sales, HR, quality, and customer service standards.

Creates a bench of future leaders within the organization with an eye towards succession planning.

Participates and promotes employee engagement thru community events & activities among staff and caregivers.

Works with Dir. HR to oversee recruitment, hiring, onboarding, engagement and retention functions.

Assists in development of sales and marketing plans , in conjunction with Dir. of Sales (who manages Community Liaisons / Sales Territory Managers), and ensures implementation of plans translating into anticipated budgeted growth with a focus on reputation management and word-of-mouth referrals.

Desired Qualifications :

Minimum of 7 years of business management or leadership experience, including operations, marketing and clinical roles in a healthcare or related service field, is required.

Demonstrated leadership or supervisory skills. Proven results-driven manager.

Previous experience working within healthcare services industry, incl. home health / home care / hospice / assisted living / urgent care / rehab, where candidate has gained knowledge of staffing, prevailing regulatory standards, quality assurance metrics and risk management practices strongly preferred.

Associate’s degree required (business, science or healthcare admin.), clinical background as RN, LVN, LPN would be ideal

Lives in Parker or Tarrant county

Knowledge, Skills, Abilities Required :

o Excellent oral communication skills

o Strong computer literacy, including proficiency in Microsoft 365 / Teams

o Solid written communication skills

o Familiarity with EMR / operations software such as ClearCare, Kinnser, Consolo, Access

o Ability to maintain a high level of confidentiality.

o Ability to work in a fast – paced environment. Must be able to work under time pressures and manage multiple demands simultaneously.

o Must possess superior customer service, problem solving, and conflict resolution skills.

o Strong attention to detail and planning skills is essential.

o Must be able to coach, supervise and develop staff.

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