What are the responsibilities and job description for the Client Care Coordinator: Pittsford, NY position at Comfort Keepers of Rochester/Pittsford, New York?

Job Description

Job description

AIM OF THE JOB : The Client Care Coordinator assists clients in determining the type of and duration of services needed to meet the clients' needs, as well as conducting continuous reassessments of their plan of care. As a Client Care Coordinator, you are the first point of contact between clients and the company. You are responsible for developing solid relationships with clients, building trust, and maintaining relationships throughout the client's tenure with our company. The CCC provides continuity of care for clients during and after referral, as well as facilitates the provision of in-home care and support services to clients. They assist in the organization of family resources for the best-in-class care of the client. The CCC routinely interacts with other office staff members, as well as, clients, family members, community providers / referral sources, insurance companies, case managers, and other third-party payors. The CCC drives the business and grows revenue by engaging in community events and Client business promotion.

DIMENSIONS

The Client Care Coordinator :

In partnership with the Franchise Owner / Operations Manager, develops sales and marketing plans, and actively assists in driving revenue growth.
Takes accurate referral / service request information by phone. Sells prospects on services and schedules care consultations based on the clients' needs.
Contacts clients and caregivers for follow-up service delivery and determines satisfaction of services.
Assesses and acts to resolve client concerns in a manner that embodies the company's philosophy of "elevating the human spirit."
Documents all required information for regulatory / compliance purposes in the appropriate information systems.

CONTEXT AND MAIN CHALLENGES

The most difficult challenges of the position include :

Ensuring a platinum experience for every client despite the challenging nature of many situations

Developing and Implementing strategies for continued / sustainable business growth

Developing and Implementing strategies for regulatory compliance.

MOST FREQUENT INTERNAL / CLIENT CONTACTS & NETWORKS

The Client Care Coordinator will work closely with the following internal contacts :

General Manager and / or Franchise Owner

All internal office staff

Caregivers

The Client Care Coordinator will work closely with the following Client contacts :

Clients and Client Families

Local hospitals and referral partners

State and local government groups to include but not limited to, Department of Health, State or County managed Medicaid programs, VA offices, state licensing departments

MAIN ASSIGNMENTS

Develops, implements, and evaluates programs and initiatives to meet sales, marketing, financial, quality, and service goals.

Processes data necessary to establish initial client records, services, files, and initiate invoicing.

Assists in determining type and duration of services necessary to meet client needs. Quotes bill rate based on services provided.

Works with Scheduler's to ensure shifts and hours are matched with caregiver qualifications, preferences, and availability to client needs.

Visit current clients / client's homes on a regular basis to ensure quality of care provided meets client's needs. Participates in client conferences as needed with clinical team.

Interacts with clients and approved contacts. Monitors Caregiver & Family messages for issues and client requests and communicates changes, client needs andor service levels within office.

Conducts client re-assessments as required

Participates in on-call rotation as assigned. May be requested to do weekend or evening Home Visits.

Analyzes, implements, and evaluates current and new services

Performs other administrative tasks as assigned.

ACCOUNTABILITIES

Efficient client handling, as demonstrated by key indicators like client satisfaction and client turnover rate.

Sustainable business growth as demonstrated through sales, marketing, financial, quality, and service goals.

Job Type : Full-time

Pay : $50,000.00 - $55,000.00 per year

Benefits :

401(k)

Health insurance

Paid time off

Schedule :

10 hour shift

8 hour shift

Monday to Friday

Overtime

Ability to commute / relocate :

Pittsford, NY : Reliably commute or planning to relocate before starting work (Required)

Education :

High school or equivalent (Required)

Experience :

Customer service : 1 year (Preferred)

License / Certification :

Driver's License (Required)

Work Location : In person

Background checks and drug screens are required for this position.

Salary : $50,000 - $55,000

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Client Care Coordinator: Pittsford, NY

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