What are the responsibilities and job description for the Client Care Coordinator : Pittsford, NY position at Comfort Keepers of Rochester/Pittsford, New York?
Job description
AIM OF THE JOB : The Client Care Coordinator assists clients in determining the type of and duration of services needed to meet the clients' needs, as well as conducting continuous reassessments of their plan of care. As a Client Care Coordinator, you are the first point of contact between clients and the company. You are responsible for developing solid relationships with clients, building trust, and maintaining relationships throughout the client's tenure with our company. The CCC provides continuity of care for clients during and after referral, as well as facilitates the provision of in-home care and support services to clients. They assist in the organization of family resources for the best-in-class care of the client. The CCC routinely interacts with other office staff members, as well as, clients, family members, community providers / referral sources, insurance companies, case managers, and other third-party payors. The CCC drives the business and grows revenue by engaging in community events and Client business promotion.
DIMENSIONS
The Client Care Coordinator :
- In partnership with the Franchise Owner / Operations Manager, develops sales and marketing plans, and actively assists in driving revenue growth.
- Takes accurate referral / service request information by phone. Sells prospects on services and schedules care consultations based on the clients' needs.
- Contacts clients and caregivers for follow-up service delivery and determines satisfaction of services.
- Assesses and acts to resolve client concerns in a manner that embodies the company's philosophy of "elevating the human spirit."
- Documents all required information for regulatory / compliance purposes in the appropriate information systems.
CONTEXT AND MAIN CHALLENGES
The most difficult challenges of the position include :
MOST FREQUENT INTERNAL / CLIENT CONTACTS & NETWORKS
The Client Care Coordinator will work closely with the following internal contacts :
The Client Care Coordinator will work closely with the following Client contacts :
MAIN ASSIGNMENTS
ACCOUNTABILITIES
Job Type : Full-time
Pay : $50,000.00 - $55,000.00 per year
Benefits :Schedule :
Ability to commute / relocate :
Education :
Experience :
License / Certification :
Work Location : In person
Background checks and drug screens are required for this position.
Salary : $50,000 - $55,000
