What are the responsibilities and job description for the External Client Care Coordinator position at Comfort Keepers?
Benefits:
External Client Care Coordinator
Job Summary:
In collaboration with our Support Team, the External Coordinator ensures continuity of care for clients post-referral for our Hazleton, Pottsville, Selinsgrove, and Cleona office territories. They will coordinate in-home care services, manage client care resources, and interact with staff, clients, families, community providers, insurance companies, case managers, and other third-party payers.
Essential Functions:
Knowledge, Skills, Abilities:
Success Factors:
- Bonus based on performance
- Company car
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
External Client Care Coordinator
Job Summary:
In collaboration with our Support Team, the External Coordinator ensures continuity of care for clients post-referral for our Hazleton, Pottsville, Selinsgrove, and Cleona office territories. They will coordinate in-home care services, manage client care resources, and interact with staff, clients, families, community providers, insurance companies, case managers, and other third-party payers.
Essential Functions:
- Handle potential client inquiries, qualify leads, and schedule home visits
- Determine and quote service needs
- Establish initial client records and invoicing
- Conduct regular assessments of clients and caregivers, addressing safety concerns
- Coordinate shifts and handle scheduling issues
- Visit clients regularly to ensure quality care
- Assist with family and caregiver training
- Monitor communication changes and client needs
- Participate in on-call rotation, handling client and caregiver issues
- Document required information for compliance
- Coordinate care with the Client Services team and others
- Follow communication and documentation protocols
- Engage in management meetings and improve care coordination and satisfaction
- Complete administrative tasks and special projects as assigned
Knowledge, Skills, Abilities:
- Proficiency in Microsoft Office and other software
- Excellent communication, interpersonal, organizational, and problem-solving skills
- Strong sales and relationship-building abilities
- Confidentiality and attention to detail
- Positive, professional image and team-player attitude
- Strong business acumen
Success Factors:
- Professional appearance and positive image always
- Maintain a neat and orderly office, workspace, and company vehicles
- Strong listening, speaking, and writing skills
- Ability to identify, understand, and communicate ideas clearly
- Foster upbeat morale clients, peers, and caregiver staff
