What are the responsibilities and job description for the Home Care Scheduler - Human Resources position at Comfort Keepers?
Location: Durango, CO
Are you passionate about making a difference in the lives of others while excelling in a dynamic role that blends operational management with human resources? If so, we have the perfect opportunity for you!
Job Summary:
Minimum Qualifications:
- College Degree preferred or equivalent experience.
- Proficient in word processing, spreadsheet and other related computer skills (eRSP system knowledge preferred).
- Experience in recruiting, onboarding and retention of employees.
- Knowledge of scheduling or similar functions preferred.
- Above average interpersonal skills, communication, customer service and organizational skills.
- Knowledge of the senior care industry preferred.
- Valid driver's license with valid auto insurance.
- Able to pass a background check and illegal drug screening.
Knowledge, Skills, Abilities:
- Ability to influence others to reconcile differences related to caregiver scheduling.
- Ability to actively listen, understand another's viewpoints, ask questions as appropriate and make informed and independent decisions.
- Have the experience and appropriate skills to cover a client shift if needed.
- Ability to analyze complex issues and offer solutions, often under time constraints.
- Flexibility with work hours to include some evenings and weekends as needed.
- Self-starter that has a sense of urgency and is committed to superior client service.
- Must possess strong interpersonal skills with an emphasis on quality customer service.
- Must possess strong time management and organizational skills.
- Must be able to work under time pressure and manage multiple priorities.
- Must be comfortable using various means of communication tools and technology such as smart phones, PC, tablet, texting, email, instant messaging, video chat, Google Apps, etc.
Essential Functions:
- Schedules shifts by matching caregiver qualifications and availability to client's needs.
- Provide staff communication as needed
- Participates in after-hours call rotation as assigned (extra pay and time off).
- Recruiting employees, onboarding, retention
- Other HR duties as assigned
- Works with Care Coordinator to assist in resolution of caregiver scheduling and coverage issues.
- Provide office telephone coverage and direct calls appropriately.
- Perform periodic file & eRSP profile audits to verify data accuracy and monitor quality of documentation.
- Responsible for the maintenance and quality of employee files, electronic and hard copies per CK policy and procedures.
- Review shift claims in eRSP and respond / follow up as applicable and appropriate
- Assist with special projects as assigned by the leadership team.
- Provide accurate information to lead calls and document in eRSP per set policies.
- Other duties as assigned.
This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.
Working Environment:
Position Physical Demands:
Why Join Us?
Competitive salary and comprehensive benefits including a 401k match, health insurance and PTO/SL.
Opportunities for professional development and career growth.
A supportive and collaborative work environment.
The chance to make a meaningful impact on the lives of our clients and staff.
Future Opportunities: We're looking for someone who's not only ready to excel in this role but is also eager to take on more responsibility in the day-to-day operations as we grow.
If you're ready to take the next step in your career and are excited about the opportunity to make a real difference, we'd love to hear from you!
