Manager

Job Description

BUSINESS UNIT - DOMAIN:

Comfort Keepers

JOB TITLE :

Manager

IMMEDIATE MANAGERS

General Manager and Franchise Owner

AIM OF THE JOB

The Manager is accountable for the staff and overall operations of the business’ Niceville region. The Manager ensures the region consistently provides extraordinary client experiences through their team of highly trained, motivated, and engaged caregivers which will lead to achieving profitable growth.

The Manager provides leadership and direction for their team and manages their region’s daily operations.

The Manager is responsible for the financial performance of his/her region, as well as, developing and implementing proven sales and client satisfaction initiatives while ensuring successful outcomes in a cost-effective manner.

The Manager is accountable for the engagement and satisfaction of the region’s employees by providing leadership, management, supervision, and counseling support for the staff. The Manager assists and coordinates in conjunction with the owner for the implementation of CKFI policies, procedures, and programs.

DIMENSIONS

• Implements and monitors continuous quality improvement programs to enhance client care delivery and referral source satisfaction.
• Leads, develops, trains and mentors staff to foster professional growth and development.
• Reviews, recommends, develops and implements procedures, programs, and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.
• Develops sales and marketing plans and ensures implementation of plans translating into anticipated budgeted growth.
• Provides a professional and respectful work environment which attracts, engages and retains high performing employees and drives the company culture of elevating the human spirit
• Management and oversight of staff to ensure strong performance and accountability.

CONTEXT AND MAIN CHALLENGES

The most difficult challenges of the position include:

• Ensuring a platinum experience for everyone – client, office staff personnel and caregivers despite the challenging nature of varying situations.
• Managing unique and complex situations when additional management resources may not be available.
• Supporting a growing, diverse, and dynamic network of offices.

MOST FREQUENT INTERNAL/EXTERNAL CONTACTS & NETWORKS

The Manager will work closely with the following internal contacts:

• Franchise Owner
• General Manager
• Internal office staff
• Caregivers

The Manager will work closely with the following external contacts:

• Clear Care customer service representatives
• Clients and family members
• Local and regional referral partners
• State and local government groups to include but not limited to, Department of Health, VA offices, state licensing departments
• Other third-party providers

MAIN ASSIGNMENTS

• Develops, implements, and evaluates programs and initiatives to meet sales, HR, marketing, financial, quality, and service standards.
• Collaborates with General Manager and Franchise Owner to make recommendations and adjustments when appropriate to achieve objectives and set goals.
• Ensures compliance with CKFI policies, procedures, and guidelines as well as compliance with federal, state, and local laws, rules, and regulations.
• Ensures complaince with written policies governing agency operations, to include:

a. Services offered
b. Admission and discharge procedures
c. Supervision and plans of care
d. Emergency care
e. Service records
f. Personnel qualifications
h. Program evaluations
i. Coordination of referrals to and from other community resources

• Creates and mentors a bench of future leaders within the organization with an eye towards succession planning.
• Analyzes, implements, and evaluates current and new services within the service area.
• Participates and promotes community health activities among staff and colleagues.
• Recruitment, hiring and retention of sufficient number of highly qualified staff to execute the business and provide exceptional care.
• Provides a professional and respectful work environment which attracts, engages, and retains high performing employees and promotes the company culture of elevating the human spirit.
• Maintains accountability for orientation and on-boarding, continuing education, and competency verification of all staff.
• Ensures appropriate licensure and certification of staff and operations as required.
• Remains visible and accessible to staff on a consistent basis.

ACCOUNTABILITIES

• Efficient leadership, as demonstrated by driving performance metrics.
• Timely feedback to Franchise Owner and General Manager on trends, challenges, performance improvement opportunities, and positive recognition opportunities.
• Successful management of team, as demonstrated by employee engagement surveys.
• Ensures Compliance of State, Federal, Company and Licensing bodies
• Reviewing weekly vitals and location priorities with staff while managing progress and opportunities
• Driving revenue of the office

Technical competencies & Experiences /Education

• Minimum of 3 years of business leadership
• Leadership experience working with healthcare/home health care standards.
• Previous experience as a manager preferred
• Solid understanding of Microsoft Windows software preferred
• Healthcare/homecare industry experience a plus, but not required
• Bachelor’s Degree in Business, Marketing, Healthcare, or related field

Behavioral competencies

• Demonstrated leadership, business development and people management skills.
• Strategic planning vision and the ability to anticipate changing business conditions and take appropriate pro-active measures to optimize the business.
• Ability to understand and interpret financial reports utilized in measurement of success.
• Effective oral and written communication.
• Excellent organization, interpersonal and coaching skills.
• Evidence of the practice of a high level of confidentiality.
• Motivates, develops, and directs people as they work, identifying the best people for the job.
• Encourages and promotes collaboration and teamwork.
• Excellent computer skills in a Microsoft Windows environment.
• Excellent and proven sales skills and supervision of sales professionals.

This job description is not intended to be all-inclusive. The employee will be expected to perform other job duties as assigned.

Work Environment:

Office and field

Position and Physical Demands:

Walking, sitting, and standing with lifting not to exceed 25 lbs. Extended time at a computer work screen and on the telephone. Driving to client homes and marketing events will be required.

Job Type: Full-time

Pay: $43,680.00 - $54,600.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Ability to Relocate:

• Niceville, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $43,680 - $54,600