Scheduler (Home Care)

Scheduler

Job Classification: Non-Exempt, Full Time

Job Summary:

Under the general supervision of the Scheduling Manager, is responsible for accurately scheduling qualified Comfort Keepers, all new clients and current clients in a manner that is to provide the greatest consistency for clients and efficient schedules for caregivers to the highest possible degree.

Qualifications:

High School diploma and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred.

Requires proficiency in computer skills such as email, online search engine experience, social media, etc.

Must possess above average human relations, customer service, and organizational skills. Must be able to work under time pressures, be able to meet deadlines and manage multiple demands simultaneously.

Essential Functions:

• Schedules shifts and hours by matching caregiver qualifications and availability to clients’ needs.
• Completion of assigned scheduling activities and delivering a completed schedule meeting client and caregiver needs on a timely basis each week.
• Ensure scheduling activities are conducted in such a way as to provide consistency of the same caregivers to retain clients and hours.
• Ensure scheduling activities are conducted in such a way as to retain caregivers and minimize overtime.
• Information Processing: Pass on client concerns, caregiver issues, unfilled client shifts, changes in client services or health to appropriate staff.
• Communicates new assignments and/or schedule changes to caregivers and clients and/or client care where appropriate.
• Claims all completed shifts via computer and prepares the data necessary to initiate accurate payroll and billing processes.
• Participates in caregiver conferences as requested by immediate supervisor.
• May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for reporting purposes.
• Diligent at noting caregiver non-compliance in online scheduling system.
• Works with Client Care Coordinator and Human Resources to assist in resolution of caregiver issues.
• Occasional off-hours temporary on-call duties if needed.
• Some local travel between offices, all in Allegheny County, is required.

Knowledge, Skills, Abilities:

• Must be able to follow verbal and written instructions and document services provided.
• Excellent in phone skills including:
• Ability to speak clearly.
• Ability to actively listen.
• Able to work under pressure and in situations that demand patience, tact, stamina, and endurance. Ability to meet deadlines.
• Strong organizational and interpersonal skills.
• Experience with customer service and multi-line phones, with a demonstration to service to actively meet people’s needs.
• Excellent telephone etiquette and communication skills are necessary.
• Familiarity with computers and other office equipment.
• Strong customer service skills; organizational skills.
• Independent thinker with the ability for flexibility and creativity in finding and solving problems.
• A strong work ethic is necessary to focus on initiative-driven deliverables while maintaining goals of the business.
• Ability to learn from experiences and apply learned procedures to new situations.

Working Environment:

Office environment.

Position Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 20 pounds in weight. Extended time at a computer work screen and on the telephone so vision and hearing skills required.

Job Type: Full-time

Benefits:

• 401(k) matching
• Paid time off

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday
• On call
• Overtime

Work Location: In person