What are the responsibilities and job description for the Service Coordinator position at Comfort Keepers?
Now Hiring : Service Coordinator – Make a living while making a difference!
Are you an organized, detail-oriented problem solver who loves helping others? We’re looking for a Service Coordinator to join our team in Traverse City, Michigan! This role is at the heart of all we do. In this critical role, you’ll oversee caregiver scheduling, ensure seamless client care, and serve as a vital connection between caregivers, clients, and families.
Why You’ll Love This Role :
Make a Difference – Help seniors receive the care they need by ensuring caregivers are matched thoughtfully and schedules run smoothly.
Fast-Paced & Rewarding – No two days are the same! You’ll handle scheduling, problem-solving, and communication to keep everything running seamlessly.
Be Part of a Supportive Team – Work alongside compassionate professionals who value teamwork, kindness, and a shared commitment to in-home care.
Position Details :
Schedule : Monday–Thursday, 8 AM – 5 PM | Friday, 8 AM – 4 PM in our Traverse City office
Starting Pay : $23 / hour – Higher starting wage considered for exceptional skills and experience
Benefits : Your wellbeing matters to us! Benefits include paid time off, paid holidays, health insurance, 401(k) with employer matching, and ongoing career development
What You’ll Do :
Scheduling & Coordination : Match caregivers to clients based on skills, availability, and preferences while ensuring consistency in care.
Problem-Solving on the Go : Manage last-minute schedule changes with urgency and professionalism.
Clear Communication : Maintain open, effective communication with caregivers, clients, and families.
Technology & Documentation : Utilize scheduling software, Microsoft Office, and internal systems to maintain accurate schedules and records.
Customer Service Excellence : Serve as a reliable point of contact, ensuring caregivers and clients feel valued and supported.
What Makes You a Great Fit :
Experienced & Detail-Oriented – Background in scheduling, healthcare coordination, or operations preferred.
A Strong Communicator – Able to handle complex scheduling needs while fostering trust with caregivers and families.
Tech-Savvy – Comfortable navigating scheduling software, Microsoft Teams, Outlook, and Excel.
A Critical Thinker – Can anticipate challenges, adapt to changing circumstances, and find solutions quickly.
Compassionate & Professional – Committed to making a difference in senior care with a positive, proactive attitude.
Requirements :
Associates degree (or equivalent experience) and 2 or more years of related experience .
Background in healthcare, scheduling, or customer service is a plus.
Ability to pass a background check.
Valid driver’s license & reliable transportation..
Ready to Take the Next Step?
If you’re looking for a career where your skills, leadership, and dedication make a real impact , we want to hear from you! Apply today to join a company that values Teamwork, Kindness, and Generosity.
At Comfort Keepers, we value the diversity of our team and the unique perspectives each employee brings to our mission of caring for others. We believe that an inclusive and supportive workplace strengthens our ability to provide compassionate care. As an equal opportunity employer, we are committed to fostering a workplace where everyone is respected, valued, and given the opportunity to grow, regardless of race, ethnicity, gender, age, religion, disability, or background.
Apply today and make a real impact in the lives of our community!
Salary : $23
