What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Airport Tukwila Seattle?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate guest accounts
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
- Drive hotel shuttle van for guest pick-up and drop off from designated locations
Required Experience:
- At least one-year Customer Service
- Strong communication and interpersonal skills are essential for this role
- Ability to handle difficult situations with professionalism and empathy
- Excellent organizational and time management skills
- Valid drivers license and clean driving record
Preferred Experienc:
- At least two (2) years hotel front desk experience
- Experience with Choice Advantage
- Previous experience in guest services or customer service is preferred
- Knowledge of hotel operations and procedures
- Multilingual skills are highly desirable, especially in languages commonly spoken by hotel guests
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Experience:
- Hotel customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $20