What are the responsibilities and job description for the Front Desk Agent position at Hotel Theodore?
About Us:
#PGH-BMC
Location Description:
At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.
For Full-Time Associates, we offer:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
#PGH-BMC
Hotel Theodore first opened its doors in 1930 as the Roosevelt Hotel, named in honor of Theodore Roosevelt, the 26th U.S. president, who had visited Seattle in 1903. From the outset, the hotel embodied the city’s pioneering spirit. Designed by the renowned architect John Graham Sr., whose firm was behind some of Seattle’s most iconic buildings—including the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under the direction of his son, the Space Needle—the Roosevelt Hotel reflects Graham's distinctive modernist Art Deco style.
At 18 stories, the Roosevelt stood as Seattle’s tallest hotel for many years, offering 234 rooms and a lobby that was richly appointed in the elegant French modern style. Unlike the traditional hotels of the era that primarily catered to long-term residents, the Roosevelt Hotel distinguished itself as a destination for travelers, setting a new standard for hospitality in Seattle, then and today.
At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.
For Full-Time Associates, we offer:
- Medical, Dental, Vision, Disability, & Life Insurance
- 401(k) Plan
- Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
- 7 Paid Holidays and 2 Personal Days
For Part-Time Associates, we offer:
- 401(k) Plan
- Sick Time: Accrue 1 hour for every 30 hours worked
Join us and experience a workplace that values your success, health, and happiness—every step of the way.
Overview:
- Ensures that all room discrepancies are cleared
- Maintains a neat and orderly control desk and area
- Consistently presents a polished and professional role model image to guests, coworkers, and other departments
- Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
- Coordinates out of order rooms with housekeeping
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
-
Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation
- All room types, numbers, layout, decor, appointments and location
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Room availability status for any given day
- Scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
- Meet with Supervisor to review daily assignments and priorities
- Access all functions of computer system
- Set up work station with necessary supplies
- Promote positive guest relations to all individuals approaching the Front Desk
- Process all guest check-ins
- Confirm reservation in system and review all noted information
- For guests without a reservation, sell a room type agreed upon
- Register guest in the computer and generate a registration card
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
- Advice guest of any messages, mail, faxes, received for them
- Communicate services and amenities of the hotel to guests
- Obtain proper identification for tax exempt guests and attach form to registration card
- Direct Bell Person to escort guest and transport their luggage to the room
- Maintain guest history files on all guests
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp)
- File registration cards and vouchers in bucket by room number
- Accommodate room changes
- Document all guest requests, complaints or problems
- Take record and relay messages accurately, completely and legibly
- Offer detailed information on the voice mail system to callers and guests wishing to leave message
- Accept and record wake-up call requests
- Document and confirm reservations and
- Block rooms in computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager
- Process all check-outs
- Resolve any late charges
- Present folio to guest and resolve any disputed charges
- Settle guest accounts
- Retrieve guest room key from guest
- Solicit guest comments on their stay
- Process express check-outs
- Handle requests for late check-
- Conduct group check-ins/outs
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- Adhere to all cashiering procedures
- Post charges
- Run closing reports
- Count and secure bank
- Complete designated cashier reports
- Balance receipts and drop receipts
- Document pertinent information in the log book
- Assist PBX with switchboard duties
- Assist with Reservations Handle all internal and guest called
- Provide Concierge service
- Assist with other duties as assigned
- Provide guest room tours
- Legibly document maintenance needs on work orders and submit to Manager
- High school graduate or equivalent vocational training certificate
- Compute basic arithmetic
- Fluency in English both verbally and non-verbally
- Maintain confidentiality of guest information and pertinent hotel data
- Ability to input and access information in the property management system/computers/point of sales system
- Excellent phone & verbal communication skills
- Flexible schedule with coverage for occasional night auditor shifts
Salary : $22
