What are the responsibilities and job description for the Front Desk Agent position at COMFORT SUITES AUSTIN AIRPORT?
Hello,
We are currently looking for a full-time desk agent that is also able to cover 2 days of night audit! If you are dependable, reliable, and extremely friendly, we would love to hear from you!
**MUST HAVE CHOICE ADVANTAGE EXPERIENCE** ***NIGHT AUDIT****
Responsibilities:
- Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Keep records of room availability and guests' accounts, manually or using computers
- Prepare and distribute daily reports
- Audit and reconcile cashiers
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
- Check guests/in out and perform Guest Service Agents tasks
- Respond to guest inquiries and resolve complaints
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits and wear protective safety equipment
- Ensure overall guest satisfaction
- Perform other duties as requested by management
- Work schedule varies and may include working on holidays, and weekends
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15