What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites by Choice Hotels?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a dynamic hospitality environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. Experience in a resort or hotel setting is preferred.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring guest satisfaction at all times.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Collaborate with housekeeping and maintenance teams to ensure that rooms are ready for incoming guests.
- Uphold high standards of phone etiquette when answering calls or responding to guest communications.
Experience
- Previous experience in guest services or hospitality is highly desirable, particularly in a hotel or resort setting.
- Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
- Strong customer service orientation with the ability to resolve issues effectively.
- Familiarity with night audit processes is an advantage but not mandatory.
- Excellent interpersonal skills and the ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: No more than 40 per week
Schedule:
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Sumter, SC 29150 (Required)
Ability to Relocate:
- Sumter, SC 29150: Relocate before starting work (Preferred)
Work Location: In person
Salary : $9 - $11