What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites-Cottage Grove?
Front Desk/Guest Service Agent
Comfort Suites is seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.
Applicant must have strong interpersonal and administrative skills.
Key Requirements/ Qualifications:
- Successful history as a front desk agent or related customer service experience.
- Understanding of how to use hotel's Property Management Software (PMS) systems.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
- Represents the first point of contact with guests and handles all stages of a guest’s stay.
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $16
