What are the responsibilities and job description for the Night Auditor position at Comfort Suites Southaven I-55?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position combines front desk responsibilities with accounting duties, ensuring that all financial transactions are accurately recorded and that guests receive exceptional service. The ideal candidate will possess strong customer service skills and a keen attention to detail, making them a vital part of our hospitality team.
Duties
- Perform nightly audits of all financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently, providing excellent customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Process payments and manage cash handling procedures according to hotel policies.
- Prepare daily reports for management, summarizing occupancy rates, revenue, and other key metrics.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Ensure compliance with hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong phone etiquette to effectively communicate with guests over the phone.
- Background in hospitality management or hotel management is preferred.
- Experience working at a front desk in a hotel or resort setting is highly desirable.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent guest services skills to create memorable experiences for all visitors.
- Proficient customer service skills to handle inquiries and resolve complaints effectively.
- Knowledge of basic accounting principles to assist with nightly audits.
- A passion for hospitality and commitment to providing outstanding service.
Join our team as a Night Auditor and contribute to creating exceptional experiences for our guests while ensuring the operational integrity of our hotel during overnight hours.
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Night Audit: 2 years (Preferred)
Ability to Commute:
- Southaven, MS 38671 (Required)
Work Location: In person
Salary : $15