What are the responsibilities and job description for the Front Desk Clerk position at Comfort Suites?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Process guest payments and maintain accurate records of transactions.
- Conduct night audits as required, ensuring all financial transactions are balanced.
- Manage phone systems effectively, responding to calls in a professional manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain the front desk area in a neat and organized manner.
Experience
- Previous experience in hotel management or as a Front Desk Agent is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with hotel reservation systems and night audit procedures is advantageous.
- Excellent phone etiquette and communication skills are essential.
- Bilingual candidates are encouraged to apply to enhance guest interactions.
- Ability to work flexible hours, including weekends and holidays.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Billings, MT 59101 (Required)
Ability to Relocate:
- Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person
Salary : $15
