Hotel Front Desk Clerk

Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a front desk clerk, you will play a vital role in creating a welcoming environment for our guests.

Responsibilities

• Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently, including handling reservations and payments.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Address guest inquiries and concerns promptly, maintaining high levels of customer satisfaction.
• Operate phone systems to handle incoming calls, take messages, and relay information as needed.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Conduct night audits as required, ensuring accurate financial reporting and record-keeping.
• Assist with administrative tasks such as filing reports and managing guest records.

Experience

• Previous experience in customer service or hospitality is preferred
• Strong phone etiquette skills are essential for effective communication with guests and colleagues.
• Bilingual candidates are highly desirable to cater to a diverse clientele.
• Familiarity with resort operations or guest services can enhance your candidacy.
• Experience with hospitality management software or systems is beneficial but not mandatory.

Join us in providing exceptional service to our guests while enjoying a dynamic work environment in the hospitality industry!

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person

Salary : $16