What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Comfort Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle guest inquiries with professionalism and care.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- THIS IS AN OVER NIGHT JOB ----
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Maintain knowledge of resort amenities, services, and local attractions to assist guests.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
- Process payments and maintain accurate records of transactions.
Experience
- Previous experience in front desk operations or guest services is preferred.
- Bilingual or multilingual skills are a plus to cater to our diverse clientele.
- Strong customer service orientation with excellent phone etiquette.
- Familiarity with hospitality software or property management systems is advantageous.
- Ability to work flexible hours, including weekends and holidays, as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Algonquin, IL 60102 (Required)
Ability to Relocate:
- Algonquin, IL 60102: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
