What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, be proficient in managing phone systems, and have a strong understanding of hospitality operations. As the first point of contact for guests, you will play a crucial role in guest relations and overall satisfaction.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently.
- Handle guest inquiries and resolve any issues promptly to ensure a positive experience.
- Maintain accurate records of guest information and reservations using front desk software.
- Conduct night audits as required to ensure financial accuracy.
- Provide information about local attractions, dining options, and hotel amenities.
- Answer phone calls with professionalism, demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests.
- Assist in managing guest relations to foster repeat business.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and front desk operations.
- Experience with night audit processes is preferred.
- Knowledge of hospitality industry standards and practices.
- Ability to communicate effectively in multiple languages (multilingual or bilingual skills are a plus).
- Excellent phone etiquette and interpersonal skills.
- Strong problem-solving abilities to address guest concerns effectively.
- A friendly, approachable demeanor that enhances the guest experience.
Join us as we strive to provide exceptional service and create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.50 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
