Dispatch Strategist

Service Dispatch Strategist

Comfort Sytems USA MidAtlantic, aleading provider of HVAC and plumbing services, is seeking a Service Dispatch Strategistto manage the daily scheduling and dispatching of service technicians. This role will serve as the primary point of contact for customers, handling incoming communication and ensuring efficient service scheduling.

Key Responsibilities:

• Handle incoming customer calls and prioritize scheduling based on needs.
• Schedule and dispatch technicians for service calls, preventative maintenance, and on-demand requests.
• Coordinate technician schedules, including on-call rotations and return visits.
• Communicate with customers to confirm appointments and relay necessary details to technicians.
• Review and finalize work orders, ensuring accuracy and proper documentation.
• Assist with technician timecards and vehicle maintenance scheduling.
• Collaborate with management and service teams to optimize operations and ensure excellent customer service.

Qualifications:

• High school diploma or equivalent required.
• 2 years of experience in dispatch and coordination, preferably in HVAC or plumbing.
• Proficiency in MS Office.
• Strong communication, organizational, and problem-solving skills.

Why Comfort Systems USA MidAtlantic?

Our employees are the heart and soul of our company and we are committed to the professional and personal development of each of our team members. Our success is based on your success. We believe in putting people in the right seat and will work with dedicated employees to find that seat for you. You can find our five core values woven into everything we do at work; Be Safe, Be Honest, Be Respectful, Be Innovative, and Be Collaborative. We work in an environment where everyone is willing to lend a helping hand and contribute to the successes of each other and the company. We believe in giving back to our communities and the environment and are always looking for ways to make the world a better place. We offer competitive salary and benefits packages for all employees. If you’re looking to start a career, and not just a job, check us out today.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA, Inc., together with its subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

EOA/AA M/F/Vet/Disability