What are the responsibilities and job description for the Customer Service Representative position at Comfortland Medical?
Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Duties
- Respond to customer inquiries via phone, email, and live chat
- Provide information about products and services
- Assist customers with orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Conduct outbound calling campaigns to follow up with customers
- Maintain accurate records of customer interactions and transactions
Requirements
- Previous experience in customer service or a related field
- Excellent communication skills and phone etiquette
- Ability to speak English fluently; bilingual in Spanish is a plus
- Strong problem-solving skills
- Multilingual abilities are advantageous
- Proficiency in client services and sales support
- Ability to handle high call volumes while maintaining a positive attitude
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Mebane, NC 27302: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16