What are the responsibilities and job description for the IS Support Specialist I position at Command Alkon?
Summary of Role
If you have a passion for technology and love working with people this is the role for you. This is an entry role into the ever expanding world of IT Infrastructure Support. As a Tier 1 support specialist, you will be working directly with Command Alkon’s end users to ensure their IT tools are both available to them and functioning at peak performance. You will be given access to best of class tools and working with a world class team to support 500 end users with offices and remote workers across North America, Europe, Asia, and Australia. This is an exciting opportunity to both show what you know and learn what you don’t!
How You’ll Succeed
-Provide world class customer support to our end users through professional and friendly communication with an emphasis on follow through and user education.
-Maintaining and educating end users on IT Security policies and best practices.
-Display excellent team collaboration and judgement skills - know when to reach out for help.
-Demonstrate stellar problem solving skills by working through complex IT tickets.
-Finds ways to optimize workflow and suggest improvements to daily activities.
-Learn and apply institutional knowledge to your daily activities
-High tolerance for repetitive tasks
What You Bring
-Willingness and ability to learn IT systems.
-Proven Interpersonal skills and ability to work effectively in a team.
-Passion for technology and security.
-Experience and accomplishments in a customer facing role.
-Credible demonstration of troubleshooting ability.
Who You Are
Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement.
Drives Results: You consistently achieve results, even under tough circumstances.
Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.
Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Situational Adaptability: You adapt your approach and demeanor in real time to match the shifting demands of different situations.
Interpersonal Savvy: You relate openly and comfortably with diverse groups of people.
All Company Core Competencies
Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
Cultivates Innovation: You create new and better ways for the organization to be successful.
Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization's goals.
