What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Commerce Auto Towing?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. This position requires effective communication skills, a strong understanding of logistics and transportation management systems, and the ability to handle inquiries efficiently.
Duties
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Utilize transportation management systems such as Oracle Transportation Management and SyteLine to assist customers with their logistics needs.
- Manage data entry tasks accurately to maintain up-to-date customer records.
- Coordinate with various departments to resolve customer issues related to transportation planning and logistics.
- Demonstrate excellent phone etiquette while handling high-volume calls.
- Assist customers in navigating GPS systems and provide guidance on using GIS tools when necessary.
- Maintain a thorough understanding of company products and services to effectively address customer questions.
Experience
- Previous experience in a customer service role is preferred, particularly within the logistics or transportation industry.
- Familiarity with transportation planning concepts and logistics operations is advantageous.
- Proficiency in using phone systems and data entry software is essential.
- Knowledge of GIS applications is a plus.
- Strong problem-solving skills and the ability to work independently as well as part of a team are required.
- Excellent verbal and written communication skills are necessary for effective interaction with customers.
Join our team today and contribute to delivering outstanding service that enhances our customers' experiences!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Las Vegas, NV 89102 (Required)
Ability to Relocate:
- Las Vegas, NV 89102: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17