Fulfillment, Installation, Training and Technical Support

Position:

• Highly motivated, reliable and detail oriented individual to fulfill, install, train and support our products and services including payment processing services, software and hardware along with Accounting software and payroll
• Configure credit card terminals, POS Systems, PC's, tablets and mobile phones
• Research and help implement strategies and procedures as necessary
• Use internal and industry standard procedures and general administrative tasks
• The willingness and ability to complete certifications and trainings
• Advanced internal and remote IT support
• Compliance and security management
• Coordinate new and existing accounts between Vendors, Inside/Outside Sales Team and Partners
• Review application and order submissions
• Oversee merchant account and other service application submissions
• Create PO's and invoices in QuickBooks and Synchronize Accounts between ACT!, BigCommerce & Customer Files
• Sales support and general administrative tasks
• Facilitate Solutions for Technical Support needs onsite and at customer locations
• Assertive outreach to customers and vendors

Responsibilities:

• Proven technical support experience
• Track record of reaching quota
• Patience and listening skills
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of needs
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with PC's running MS Windows 10 & 11
• Experience with POS Systems, terminals and/or payment gateways a plus
• Experience with TDES, EMV, PCI and NFC a plus
• Installation of POS and Accounting/ERP Systems, software and hardware over the phone or on location.
• Payments industry experience a plus

Qualifications:

• Bachelors degree or higher
• Experience with Word, Excel, Outlook and MS Teams
• Computer savvy
• Experience with ACT! and/or other related CRM's required
• QuickBooks or other accounting/ERP software a plus
• Payments, Accounting, IT or other technical industry experience
• Excellent Communication and Organizational skills
• Multi-Tasker and Quick Learner
• 45 WPM or more without looking at keyboard

Compensation: 

• Geared towards long term employment
• Permanent, full time, hourly position with bonuses
• Hourly wage DOE - Please apply ONLY if your salary requirements fall within the range being offered!
• Serious, qualified, long-term applicants only please. 

YOU MUST VIEW WWW.COMMERCETECH.COM AND UNDERSTAND WHAT WE DO BEFORE APPLYING!