What are the responsibilities and job description for the HVAC Service Coordinator position at Commercial Express HVAC LLC?
Overview:
Join our growing team at Commercial Express HVAC as a Service Coordinator / Dispatcher, where you will play a vital role in maintaining smooth operations and delivering exceptional service to our customers. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service request to our team of technicians. This is an exciting opportunity to contribute to the growth and smooth operation of our Service Team!
About Us:
For over two decades, Commercial Express HVAC has been a trusted leader in the HVAC industry, known for our commitment to quality service and customer satisfaction. With a strong commitment to quality service and customer satisfaction, we have established ourselves as leader in the field. Our team is dedicated to excellence, and we take pride in providing top-notch HVAC solutions to our clients.
Key Responsibilities:
- Coordinate and Schedule Service Calls: Efficiently assign service calls to technicians and ensure all appointments are scheduled in a timely manner.
- Customer Communication: Serve as the primary point of contact for customers, ensuring clear communication regarding service appointments, technician arrival times, and updates.
- Create and Manage Work Orders: Generate and maintain accurate service call work orders, ensuring all details are correct for technicians to perform their duties efficiently.
- Track Service Call Progress: Track the progress of service calls to ensure timely completion and resolve any issues that may arise to keep operations on track.
- Professional Interaction: Communicate with customers in a friendly, clear, and professional manner, ensuring an excellent customer service experience.
Essential Skills and Qualifications:
- Education: High school diploma or GED required.
- Experience: A minimum of 2 years of experience in Commercial HVAC dispatching.
- Customer Service: Strong interpersonal skills with a focus on delivering excellent service and managing customer expectations.
- Organizational Skills: Excellent ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and comfortable with dispatching software.
- Punctuality and Reliability: Dependable and punctual, with a strong commitment to contributing to team success.
Our Employees Enjoy the Following Benefits:
- Medical, dental & vision insurance
- 401k Retirement Plan with Match
- Employer paid Life Insurance, Short-term and Long-term disability insurance
- Optional Supplemental Life insurance
- Holiday Pay
- Paid Time Off
- Bonus'
- Employee referral program
- Employee events
Join Our Team:
If you are looking for a dynamic role in HVAC Service Coordinating and have the necessary skills, we encourage you to apply. To apply! We look forward to hearing from you!
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