What are the responsibilities and job description for the HVAC Service Coordinator position at COMMERCIAL EXPRESS HVAC, LLC?
Overview
Join our growing team at Commercial Express HVAC as a Service Coordinator / Dispatcher, where you will play a vital role in maintaining smooth operations and delivering exceptional service to our customers. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service request to our team of technicians. This is an exciting opportunity to contribute to the growth and smooth operation of our Service Team!
About Us
For over two decades, Commercial Express HVAC has been a trusted leader in the HVAC industry, known for our commitment to quality service and customer satisfaction. With a strong commitment to quality service and customer satisfaction, we have established ourselves as leader in the field. Our team is dedicated to excellence, and we take pride in providing top-notch HVAC solutions to our clients.
Key Responsibilities
Join our growing team at Commercial Express HVAC as a Service Coordinator / Dispatcher, where you will play a vital role in maintaining smooth operations and delivering exceptional service to our customers. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service request to our team of technicians. This is an exciting opportunity to contribute to the growth and smooth operation of our Service Team!
About Us
For over two decades, Commercial Express HVAC has been a trusted leader in the HVAC industry, known for our commitment to quality service and customer satisfaction. With a strong commitment to quality service and customer satisfaction, we have established ourselves as leader in the field. Our team is dedicated to excellence, and we take pride in providing top-notch HVAC solutions to our clients.
Key Responsibilities
- Coordinate and Schedule Service Calls: Efficiently assign service calls to technicians and ensure all appointments are scheduled in a timely manner.
- Customer Communication: Serve as the primary point of contact for customers, ensuring clear communication regarding service appointments, technician arrival times, and updates.
- Create and Manage Work Orders: Generate and maintain accurate service call work orders, ensuring all details are correct for technicians to perform their duties efficiently.
- Track Service Call Progress: Track the progress of service calls to ensure timely completion and resolve any issues that may arise to keep operations on track.
- Professional Interaction: Communicate with customers in a friendly, clear, and professional manner, ensuring an excellent customer service experience.