Customer Service Representative

Commercial Plastics seeks a full-time Customer Service Representative for our manufacturing facility in Waverly, NE. We are experiencing a tremendous amount of growth in our Waverly, NE Facility. We are an injection molding company that services the Food, Consumer Goods, Dispensers, and Appliance industries. A career with Commercial Plastics (CP) is full of opportunity to teach and learn from your colleagues, you will have plenty of chances to grow professionally. You will also enjoy a friendly, clean, and encouraging workplace, you will not just be another employee – you will be an integral member of the Team.

SUMMARY

Facilitates processing and fulfillment of customer’s orders from initial order through delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

EXTERNAL CUSTOMER:

• Provides excellent customer service through direct contact

• Handles inbound customer service calls in a friendly, professional manner

• Prepares sales order for orders obtained

• Keys information into computer to obtain and maintain computerized records

• Communicates with key clients to maintain positive, advantageous relations via face-to-face contact, fax, phone, e-mail, mailings or other methods

• Responds promptly to customer inquiries

• Obtain and evaluate relevant information to resolve customer inquiries and complaints

• Facilitates resolution of issues between internal and external customers

INTERNAL CUSTOMER:

• Coordinates with all departments to insure a proper and efficient flow of information from order through delivery of the product

• Maintains open order status, delivery date plans, and other pertinent order information and communicates the information to all departments involved including sales, production, purchasing and shipping personnel

• Examines records such as invoices, computer reports, bills of lading, inventory and related documents and correspondence to determine production and shipping requirements

• Assist with account collections

• Supports the identified goals and objective of the Sales Department

GENERAL RESPONSIBILITIES:

• Actively participate in company’s Quality Management System

• Maintain a safe and clean working environment following safety procedures and policies.

• Actively communicate with all team members as needed

• Comply with work requirements related to attendance and notice of absence, general conduct and following work instructions

• Monitors and communicate material needs to support normal production activity

• Other duties as assigned

JOB PERKS:

• Benefits including 401(k), medical, dental and vision

• Opportunity to learn and growth within the company

• Work in a friendly, clean and encouraging workplace

• Clean, climate controlled work environment

• And more

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent and two to five years’ experience related to sales and/or customer service. Competent in Microsoft Office and Internet use and experience with a sales database.

LANGUAGE SKILLS

Ability to speak and listen in English effectively, professionally, and in a friendly manner to the customer over the phone. Ability to read documents such as inventory report, order forms, safety rules, policy and procedure manuals. Ability to write routine correspondence. Ability to facilitate communication between customers.

Commercial Plastics is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.