What are the responsibilities and job description for the Customer Service Representative position at Commercial Tire Inc?
Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter!
We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.
Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!
POSITION OVERVIEW
Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management.
JOB RESPONSIBILITIES
- Light bookkeeping, data entry, end of days, enter tickets, mail, etc.
- Process invoices, billing, payables and other store administration
- Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
- Be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication
- Maintain a clean work area and personal appearance that meets company standards
- Assist with the following:
o Inventory maintenance; receiving, warehousing, delivery
o Notify customer on special order follow-up
o Provide price estimates over the phone and schedule appointments
o Pick-up and deliver customer vehicles and products
o Customer courtesy driving
o Clean-up office and waiting area, coffee making, popcorn and related
- Support Commercial Tire safety, operational and audit standards, policies and procedures
- A team player committed to continuous improvement
- Performs other duties as assigned or needed
ACCOUNTABILITY AND PERFORMANCE MEASURES
- Supports operational compliance scores for company audits (Operational and Safety)
- Oversees the accuracy of all administrative functions and ensures timely completion
- Greets customers in a friendly and professional manner
- Seeks to assist customers and serves as a referral bridge when
