What are the responsibilities and job description for the Service Writer/Advisor position at Commercial Truck Center?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will have a strong background in automotive service management and possess excellent communication skills. As a Service Writer, you will act as the liaison between customers and our service department, ensuring that all service requests are accurately documented and communicated to the technicians. This role is essential in maintaining customer satisfaction and promoting additional services.
Duties
- Greet customers promptly and professionally, assessing their service needs.
- Document customer concerns and vehicle issues accurately in the service management system.
- Provide detailed estimates for repairs and services, ensuring transparency with customers.
- Upsell additional services based on vehicle condition and customer needs.
- Coordinate with mechanics to ensure timely completion of services.
- Align customer expectations with service capabilities, providing updates throughout the repair process.
- Transmit necessary information to technicians regarding service requests and special instructions.
- Suspend work orders as needed, ensuring proper documentation for follow-up.
- Maintain a clean and organized service area to enhance customer experience.
Requirements
- Previous experience in a dealership or automotive repair environment is preferred.
- Strong knowledge of auto service management practices and procedures.
- Proficiency in service writing with the ability to clearly communicate technical information to customers.
- Familiarity with air brake systems and other automotive components is a plus.
- Excellent interpersonal skills with a focus on customer satisfaction.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A background as a mechanic or in automotive repair is advantageous but not mandatory.
- Strong organizational skills and attention to detail are essential for success in this role.
Join our team as a Service Writer where you can contribute to delivering exceptional automotive service while growing your career in the automotive industry!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $24