What are the responsibilities and job description for the Service Manager position at Commercial Vehicle Service Center in New York?
SUMMARY: The Service Manager is responsible for all aspects of business operations for the Service Department and for improving sales results through the satisfaction and retention of customers.
DUTIES AND RESPONSIBILITIES:
- Prepare Service Department sales and expense forecasts for budgeting purposes.
- Responsible for the maintenance oversight of the department shop, vehicles, tools, and equipment.
- Ensure that all customer interaction is handled in a courteous, professional manner.
- Maintain a professional relationship with all vendors and factory personnel who represent the manufacturer.
- Adhere to environmental requirements and safety programs.
- Effectively communicate, verbally and in writing, ideas and solutions to subordinates and customers.
- Monitor and adjust workflow processes.
- Settle customer and employee disputes.
- Ensure company policies are followed.
- Perform other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises all employees within the department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
- High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience.
- Certificates, licenses, and registrations preferred:
- CDL
- Manufacturer certifications
- Computer skills required: Dealer Management Systems, Inventory Software, Microsoft Office Suite, Payroll Systems
WE OFFER:
- Base Salary Incentive Pay
- A minimum base salary of $80,000/year to increase with experience
- Full-time Position
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Other ancillary medical benefits (LTD, Life Insurance, etc.)
- Career Advancement Opportunities
Salary : $80,000