What are the responsibilities and job description for the STAFF SERVICES MANAGER I position at Commission on Teacher Credentialing?
You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Department Website: https://www.ctc.ca.gov/
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/1/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - SEE STATEMENT OF QUALIFICATION SECTION.
Desirable Qualifications
- Integrity – Consistently adheres to responsibilities and supports the mission of the Commission.
- Expertise – Serves as a reliable source of accurate and timely information.
- Teamwork – Collaborates effectively and values contributions toward shared goals.
- Respect – Acknowledges and values different perspectives while maintaining professionalism.
- Problem-Solving – Pursues practical and effective solutions to achieve organizational objectives.
Benefits
Statement of Qualifications Instructions Section
- Submit as a PDF.
- Use 12-point Arial font.
- Maintain 1-inch margins on all sides.
-
Include a header on each page:
- Candidate’s name on the right-hand side.
- Job code number on the right-hand side, below the candidate’s name.
- The title “Statement of Qualifications” should be centered, below the candidate’s name.
- Use single-spacing throughout the document.
- Clearly number each response to match the corresponding question. Bold each question above the response being answered.
- The total length must not exceed 3 pages.
Statement of Qualifications Questions:
Instructions: Please respond to each of the following Statement of Qualifications questions. Your responses should be typed, clearly numbered, and not exceed three pages total. Use standard formatting: 12-point font, single-spacing, and 1-inch margins. Provide specific examples that demonstrate your qualifications, experience, and readiness for the Staff Services Manager I role.
Please respond to the following Statement of Qualifications (SOQ) questions. Your responses should be clear, concise, and address each question individually. Be sure to highlight your relevant experience, knowledge, and skills, and provide specific examples where applicable.
Statement of Qualifications Question Section
Statement of Qualifications Questions
1. Describe how you have demonstrated leadership or taken initiative in a team setting, even if you have not held a formal supervisory role. Provide examples of mentoring peers, leading by example, or supporting the professional growth of colleagues. How do you help others achieve goals and maintain performance standards?
2. The SSM I must analyze unit workload trends, plan staffing needs, and support operational goals. Describe a time when you used data or trends to identify workload challenges and recommended strategies or improvements. What role did you play in helping your team or management make informed decisions?
3. This position requires working knowledge of the Education, Penal, and Government Codes. Describe a situation where you applied these codes to review or analyze a case. How did your interpretation of the information influence how the case was handled or the advice you gave to management or staff?
4. One of the SSM I’s responsibilities is overseeing the intake and processing of educator misconduct cases. Describe your experience managing sensitive or high-priority cases. What steps do you take to ensure accuracy, confidentiality, and adherence to applicable policies and procedures?
5. While you may not have led hiring efforts, describe your involvement in recruitment or selection processes. Have you contributed to creating duty statements, reviewing applications, participating in interviews, or developing evaluation tools? How did you support fair and effective hiring outcomes?
6. Share an example of a time you helped identify a system inefficiency or workflow problem. How did you contribute to a solution or process improvement, and what was the impact on your unit’s effectiveness?
7. Communication and collaboration are key leadership skills. Describe how you’ve effectively communicated with colleagues, leadership, or external stakeholders. How do you build trust and foster productive relationships when working across teams or departments?
8. The Commission values integrity, professionalism, and public service. Describe how these values influence your day-to-day work. How do you apply them when handling confidential matters or making difficult decisions?
9. Provide an example of how you've trained, guided, or supported coworkers in their roles. How did your support improve their performance or contribute to team efficiency?
10. Explain how your progression through various positions—from entry-level roles to your current position—has prepared you for the responsibilities of a Staff Services Manager I. What knowledge, skills, and experiences have you gained along the way that demonstrate your readiness to transition into a formal leadership role?
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
