What are the responsibilities and job description for the Dispatch Associate position at Common Citizen?
Job Title: Dispatch Associate
Department: Retail
Reports to: Dispatch Manager
FSLA Status: Non-Exempt
About Us
Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.
About This Role
Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers. As a Dispatch Associate, you will be responsible for creating delivery routes and dispatching delivery drivers.
Responsibilities
Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.
Responsibilities include but not limited to:
- Utilizing fleet management software for the most efficient delivery routes.
- Monitoring ordering services (Dutchie, Weedmaps, over-the-phone) for deliveries as they come in.
- Accurately recording delivery invoices in METRC.
- Receiving cash payments and making accurate change.
- Working with other dispensaries in the Common Citizen network to optimize delivery efficiency for each guest.
- Provide exceptional guest service by phone, text and in person
- Ensure guest concerns and/or questions are solved and answered promptly and efficiently, and communicate guest requests and/or issues between yourself and drivers.
- Maintain a positive work environment conducive to trust and respect.
- Maintain strictest confidentiality of guest personal situations.
- Between deliveries you will assist in all areas of the store with inventory, organizing back stock, cleaning, guest advising, reception and other tasks as needed.
The Experience You Bring and the Skills we Need:
- Dispensary and / or dispatch experience preferred, Cannabis knowledge a plus
- Must be willing to work weekends, days, night shifts
- All employees are required to submit to a background check
- Problem solving skills
- This is a dynamic team, and as such daily tasks may vary, resulting in a fast-paced and lively work environment.
Physical Requirements
- Regularly required to stand/walk for entire shift.
- Use hands to handle, control, or feel objects, tools, or controls.
- Reach with hands and arms; and talk or hear.
- Frequently lift and/or move up to 20 pounds.
Why You’d Love This Role
You have:
- A high level of professionalism and belief in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
- A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
- A desire to change the social perception of cannabis and a passion for humanity.
- A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
- Value integrity and honesty and want to bring those values to the cannabis industry.
- Enjoy being part of a team and sharing your skills with your fellow citizens.
- An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming, and processing.
We offer:
- Medical, Dental, Vision benefits active first of the month following your first day of employment.
- Paid time off.
- Employee discount.
- Employee sponsored life insurance.
- Employee assistance program.
- 401K & 401K matching.
Common Citizen?is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.
**Must be at least 21 years of age as required by the Cannabis Regulatory Association**
