What are the responsibilities and job description for the Host/Hostess position at Common Theory Convoy?
Job Description:
We are seeking friendly, professional and experienced hosts to enhance our team at Common Theory Convoy. As a host, you will be responsible for ensuring that our guests have an exceptional dining experience from the moment they walk in the door until the moment they leave. You will be responsible for managing the flow of guests, greeting them with a warm and friendly demeanor, and providing them with accurate wait time estimates. You will also be responsible for managing reservations and ensuring that all guests are seated in a timely and efficient manner.
Responsibilities:
- Greet guests with a warm and friendly demeanor.
- Manage the flow of guests to ensure an optimal dining experience.
- Provide accurate wait time estimates to guests.
- Ensure that the host stand and lobby area are clean and organized at all times.
- Answer phones and respond to guest inquiries.
- Provide exceptional customer service to guests.
- Collaborate with restaurant management and service team to ensure that guests have an exceptional dining experience.
- Knowledgeable with our menu to manage To-Go orders.
- Help servers on the floor with bussing, sweeping and keeping the area near the host stand tidy.
Qualifications:
- Experience as a Host/Hostess experience in a high-volume restaurant
- Exceptional customer service skills
- Ability to thrive in a fast-paced environment.
- Take initiative to always strive for excellence (study the menu, ask questions and be open to constructive criticism).
- Ability to work a flexible schedule, including weekends and holidays.
- Knowledge of TOCK or other reservation management systems.
- Knowledge of Toast POS a plus.
We offer a competitive compensation, as well as a positive and energetic work environment. If you are passionate about providing exceptional customer service and are searching for an engaging opportunity in a fast-paced environment, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $18.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $19
