Store Associate

Join us at Common Threads, rated Best of Cleveland Thrift Store for 2023 by a Cleveland Scene poll, and rated as the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. We accept and receive donations and process those donations for sale in our multiple store locations, for use by emergency needs non-profits, and for recycling.

Applicants should be leaders of high character and integrity who love the mission and values of Building Hope in the City (our parent non-profit) and have experience leading a team or group.

Common Threads offers competitive pay, retirement plan with company match, employer-sponsored voluntary and supplemental benefits, personal development and enrichment opportunities, and so much more! Health insurance is also available for employees who work at least 30 hours per week.

Persons passionate about thrift, people, and our non-profit mission who have retail management (or other cross sector management) experience are encouraged to apply! Full or part time available for the right candidate.

Primary Focus

Positions available include customer-facing associate, door attendant, sorter, or a combination or one or more of those positions. Each position is dedicated to providing the warm, welcome, and efficient customer service experience that Common Threads is known for. Part-time, full-time daytime and evening hours available, with some weekend availability required. Additional opportunities available for candidates interested in cross-training for other positions and roles.

Key Objectives

Dependent upon role, but may include some or all of the following:

• Efficient, friendly, and accurate checkout process.
• Outstanding customer service representative.
• Welcoming and helpful point of reception for customer drop off of donations.
• Sort donations into appropriate departments.
• Maintain order, organization, and cleanliness in assigned department, dressing rooms, and sales floor.
• Assist with cleaning, pricing, and displaying items.

General Responsibilities and Aptitudes

Dependent upon role, but may include some or all of the following:

• Train on, understand, and implement our Point of Sale (POS) systems, policies, and drawer close out procedures accurately.
• Be efficient and accurate in the check out process for every customer.
• Be a critical part of our customer service team – always willing to help wherever most needed.
• Identify clothes / items by sight at register and categorize accurately at POS.
• Help to ensure cleanliness/organization of dressing room areas.
• Help to ensure cleanliness/organization of sales floor.
• Sort incoming and stockpiled clothing from bags/boxes.
• Process through only the clothing that remains in good/great wearing condition and represents the brand and mission of Common Threads.
• Process clothing into stacks of women/men/children.
• Hang clothing stocks on separate Z-racks (women / men / children) to prepare for tagging and pricing.
• Additional duties as assigned by supervisor or management.

Physical and Other Requirements

• Able to stand/walk and work consistently for several hours without sitting.
• Able to walk, twist, and push.
• Able to lift at least 30 pounds.
• NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning.

Job Types: Part-time, Full-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Fairview Park, OH 44126: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person