Shop Manager at Commonplace Coffee Rockwell Park

Essential Functions

• Build, develop, and retain an incredible team.
• Create an environment of open communication by regularly providing positive and constructive feedback.
• Ensure every guest at the shop has an excellent coffee experience and continually find ways to coach team members to go above and beyond in exceeding guest expectations.
• Drive strong and continuously improving financial performance of the shop, finding ways to expand the shop’s reach and be as efficient as possible.
• Achieve financial targets established by the Director of Operations and Commonplace Coffee leadership.
• Collaborate with other Commonplace Coffee team members and the Retail Operations Manager to creatively engage the neighborhood and community, deepening relationships with regular guests and welcoming newcomers.
  • Community engagement includes facilitating public events, space rentals, and coordination with local artists for art display in shops.
• Be knowledgeable of all products, particularly coffee offerings, and find creative ways to engage staff to build their knowledge, so it can be passed onto guests.
• Ensure the shop is meeting Commonplace Coffee’s high standards of quality through regular tasting and help from other Commonplace Coffee team members.
• Consistently work bar shifts to stay connected to the heart of guest services and find ways to continually improve it.
• Assist in development and implementation of seasonal drink specials.
• Create and maintain a thoughtful work schedule for the shop that balances individual, team, and organizational needs.
• Oversee all shop ordering, including coffee, milk, pastries, merchandise, etc, ensuring that the shop is always supplied at proper levels and able to meet the requests of guests while producing minimal waste.
• Manage day-to-day operations of the shop, including banking, payroll reporting, etc.
• Create partnerships with team members involved with roasting, equipment services, and operations.
• Complete required company reports and communications in a timely manner.

Qualifications

• 2 years of retail/hospitality experience with a strong preference for coffee or food & beverage.
• Strong technical barista skills in all areas of drink preparation (i.e. brewing, espresso, milk.)
• Desire to grow skills and assume greater responsibility in Commonplace Coffee.
• An understanding of a profit and loss statement, including knowledge of how to impact it.
• Strong leadership and interpersonal skills.
• Consistent demonstration of integrity and reliability.
• Ability to solve complex problems with multiple variables.
• Comfort using computer programs, such as Google Drive tools (Sheets, Docs, Calendar.)

Physical Demands

• Stand and walk – must be able to stand for 4-8 hour shifts and move about the shop.
• Perform repetitive tasks – must be able to complete repetitive motions with the hands, wrists, and forearms to operate espresso machinery.
• Taste and smell – must be able to detect and perceive the smells of coffee.
• Oral communication – must be able to clearly and effectively communicate with customers and team members.
• Carry weight, lift – must be able to lift up to 5 pounds frequently and up to 50 pounds occasionally.

Work environment

• Work is performed in coffee shops and in coffee production environments.
• The work environment can be noisy.
• This job involves high amounts of interpersonal interaction.

Supervisory responsibilities

• Manage shop team members.

• Become familiar with the Commonplace Coffee organizational structure, policies, personnel, etc.
• Effectively demonstrate the ability to work without supervision.
• Effectively demonstrate the ability to complete required tasks in a timely manner.
• Effectively demonstrate the ability to communicate with team members under your management.
• Effectively demonstrate the ability to be successful against financial and operational goals.

• Paid Time Off
• Medical, Dental and Vision Plans with 75% employer coverage
• 401(k) Retirement Savings Program
• Gym Membership Subsidy
• Parental Leave
• Company Discounts
• Quarterly Bonus based on profitability