Supportive Services Director, High School and College Success

Supportive Services Director, High School and College Success

Within our framework of holistic, strength-focused, and family-supported practice, an individual is hired as the Assistant Director of Youth Opportunity Hub Programs in the High School and College Success division and will report directly to the Senior Director of High School & College Success. The Youth Opportunity Hub is a space where teens and young adults can explore new skills through an entrepreneurship lens. They have the opportunity to enroll in classes and to receive certifications in the following areas: Creative Arts, Culinary Arts, Sound Engineering, Training Lab, and Wellness Center. The Youth Opportunity Hub is based in Flushing/Jamaica. The Customer Relations Coordinator will be responsible for working directly with the customers and ensuring their needs are being met and any additional planning needed to assist with building opening.

Qualifications

• Master’s degree in Social Work, Mental Health, Counseling, or a related field (Master’s degree preferred).
• Strong organizational, communication, and leadership skills.
• Experience with data management, tracking systems, and reporting tools.
• Ability to support student success and manage multiple programs simultaneously.
• Knowledge of certification processes and job placement strategies.
• Commitment to Commonpoint Queens’ holistic and strength-based approach to human development.

DUTIES AND RESPONSIBILITIES

• Track all client call-ins and walk-ins, managing the check-in process and promptly directing clients to the appropriate staff member.
• Assist clients with program inquiries and questions and provide necessary assistance.
• Conduct assessments, provide counseling, and offer supportive referrals.
• Engage with youth to assess their needs and provide appropriate assistance.
• Ensure safe and secure supervision and care for participants.
• Manage conflicts and youth behavior safely, using de-escalation and restraint techniques as necessary.
• Support youth in developing new social, academic, and vocational skills.
• Recruit, enroll, and conduct intake assessments and interviews for program participants.
• Create and manage referrals for additional services and intakes as needed, including onsite food pantry, programs offered in the Youth Opportunity Hub, and other Commonpoint programs.
• Conduct mental health workshops and Tier 2 supports to address more intensive needs.

• Refer clients to appropriate programs and staff members, track referrals, and follow up in Salesforce.
• Support participants’ families and deliver a holistic approach to overcoming and eliminating barriers.
• Provide various family engagement workshops, including financial literacy and life skills.
• Enhance parent engagement to foster a supportive environment for participants.
• Collaborate with other team members to create comprehensive support plans for participants.
• Work collaboratively within a team, including participation in staff meetings, contractor meetings, and staff development.
• Build partnerships with other community partners to offer a network of resources for participants and pantry clients.
• Conduct mental health workshops and Tier 2 supports to address more intensive needs.
• Support participants’ families and deliver a holistic approach to overcoming and eliminating barriers.
• Provide various family engagement workshops, including financial literacy and life skills.
• Enhance parent engagement to foster a supportive environment for participants.
• Engage in regular meetings with school-based and agency staff on college and career readiness.
• Conduct regular site visits to provide participant support and track engagement.
• Other duties as assigned by the supervisor
• Participate in ongoing professional case conferences, staff meetings, and site-based training.

• Supervise Credentialing and Enrichment Programs.
• Conduct member applications and file audits.
• Keeps calendar updated and maintains quick replies to emails, calls, and texts on a daily basis.
• Perform general administrative and organizational duties, such as maintaining records, management of database systems, and performing basic bookkeeping work.
• Serve as a member of the Commonpoint Queens, contributing to the continued growth and vitality of the organization, and collaborating with other team members on various projects as they arise.
• Ability to administer outcomes-based youth programming, including planning, staffing, budgeting, and maintaining accurate records.
• Identify roadblocks to successful implementation of services, community-based and mental health services, and strategize solutions in consultation with the leadership team.
• Ability to regularly track and report on the evidence of outcomes and impact.
• Facilitate a coordinated, coherent climate and culture plan that includes consistent expectations, incentives, and team-building activities at the direction of agency leadership.
• Secure the program site in the evening following security protocols.

General Tasks of All Commonpoint Staff

• Promote and implement the Core Values of the Jewish Community Center.
• Participation in all staff meetings and staff training seminars.
• Participation in agency-wide programs and program committees, as assigned.
• Active involvement as a supervisee in the supervision process.
• Support the mission of the Commonpoint.
• Other tasks appropriate to the Commonpoint staff, as assigned.

Commonpoint reserves the right to revise or change job duties and responsibilities as needed.

Commonpoint Queens is an equal-opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

To Apply: Please submit a cover letter and résumé, as a Word or PDF document only, to hliverpool@commonpoint.org. Please indicate “Director- Supportive Services- YOH” in the subject line. Due to the high volume of applicants, only qualified candidates will be contacted.

Hours: Full-Time, 35 Hours/Week

Salary Range: $65,000-$72,000