What are the responsibilities and job description for the Customer Service Rep position at CommonSpirit Health?
Hello humankindness
Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.
We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.
U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.
St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.
Look for us on Facebook and follow us on Twitter.
For the health of our community ... we are proud to be a tobacco-free campus.
Responsibilities
The OUTPATIENT REHAB DEPARTMENT at Dignity Health St. Joseph’s Hospital and Medical Center is a dynamic environment where you can pursue a highly challenging and rewarding career. Committed to the highest level of patient satisfaction, this position offers a very dynamic and challenging work environment with team-driven care and benchmarked patient outcomes. This position supports multiple rehab services areas across the system and is the point person responsible for answering the rehabilitation services phones and distributing the questions/requests of our patients, physicians and hospital staff.
The department provides Occupational Therapy, Physical Therapy, education by Rehab Nursing, clinical Social Work, and Speech-Language Pathology to patients and families across the lifespan, and features diverse services and special programs that are not typically available at other therapy clinics. Some of our programs and services include:
- Orthopedics and Musculoskeletal Treatment
- Manual Therapy
- Work and Sports Injury Treatment
- Lymphedema Management
- Neurological Rehabilitation (TBI, CVA, SCI, MS, Brain Tumors, etc.)
- Pediatric Rehabilitation
- Vestibular Rehabilitation
- Facial Muscle Retraining and Treatment
Qualifications
Minimum:
Three years related experience.
High School Diploma/GED required
Preferred:
Experience with any regulatory, coding, billing, and accounting as it relates to the position is preferred.
College level business classes preferred.
