What are the responsibilities and job description for the HR Leave of Absence Intake Specialist position at CommonSpirit Health?
CommonSpirit Health is a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 by Catholic Health Initiatives and Dignity Health. With its national office in Chicago and a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians, CommonSpirit operates more than 2,000 care sites from clinics and hospitals to home-based care and virtual care services. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen -- both inside our hospitals and out in the community.
Responsibilities
*This is a remote opportunity
- Responsible for telephonic intake of all leave requests using the Case Management tool in support centralized leave management for employees, including but not limited to the following: explains the Leave of Absence process; obtains/corrects/updates all information to open a leave case; determines and sends all eligibility notifications; and fully utilizes all Case Management technology functionality, while the employee is on the telephone.
- Call Center Operations: Answers incoming calls to set up leaves of absence as part of the Intake team; provides exemplary service in both quality and quantity, to employees and others in the organization starting or inquiring about leaves of absence; and performs outbound call backs as required and on rotation.
- Claim Set up: Opens the claim; determines eligibility; sends all notifications; validates whether the request is a new claim or an extension of an existing claim; and uses all Case Management features and functionality including notes, new tasks, correction of a personal or employment information if necessary.
- Follow up: reports and follows up on any Case Management issues or problems; and completes the follow up on initial STD intake requests.
Qualifications
Minimum Qualifications
- High School Diploma, Minimum One year HR or Leaves experience
- One year experience with disability/leave of absence claims preferred.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Comfortable working in a high-energy, quickly changing and demanding environment
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
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