What are the responsibilities and job description for the Product Manager - Business Lending Product position at Commonwealth Bank of Australia?
See yourself in our team
Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.
Business Lending (BL) is a product and specialised sales team that offers working capital, business loans, asset finance, corporate finance, and property finance to our customers. It also has responsibility for Line 1 risk and controls for these products. BL is directly responsible for product management, process management, portfolio and pricing management. It also works closely with bankers, data and analytics, digital and customer experience teams.
The Banker Assisted Lending (BAL) Crew’s purpose is to help our customers achieve their goals through an exceptional assisted business lending experience. The Product Management & SAP Squad is accountable for performance, governance, uplift and support of BBL, MRL, ESG and off-sale product portfolios, as well as SAP accountabilities within the BAL.
Do work that matters
Monitor the product marketplace, trends and direct competitors making recommendations for product enhancements and/or new offerings.
Identify, develop and refine customer propositions, through analysing customer breakpoints, Voice of Customer feedback and opportunities for improvement.
Leverage customer centred design thinking and customer impact analysis into product process development and uplift.
Assess and leverage key product performance insights including financial, business and customer experience, to influence key decisions and prioritise change.
Manage complex product enquiries and complaints, creating internal communications and training where required.
Stay abreast of the regulatory environment the product operates within, and execute regulatory changes where required.
Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required.
Manage product change initiatives to continuously improve the product offering and processes, enhancing customer outcomes and value.
Build and maintain relationships with key technical stakeholders across frontline, technology, risk and operations.
Manage the end-to-end life cycle of the product, including updating features, policies, terms and conditions, pricing, profit and loss statements, customer retention and remediation, and the overall process chain.
We want to hear from you if you have
Proven experience in financial services and a strong background in product management, ideally within business lending
A track record of leading projects and delivering on a strategic roadmap
Experience in an agile environment, enjoying collaboration and teamwork
Analytical thinking, using data and insights for decision-making
Advanced communication and stakeholder management skills
Excellent planning and time management skills to handle competing priorities
Strong commercial acumen and sound judgment to provide recommendations and insights
Problem-solving skills, with the ability to investigate and recommend solutions to complex technical challenges
Comfort with ambiguity and a flexible approach to navigating change
Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
