Senior Manager, Customer Pricing Strategy and Design

Senior Manager - Customer Pricing Strategy and Design Permanent Opportunity Sydney Location Your business Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products. See yourself in our team The Everyday Business Banking team supports the full spectrum of customers’ needs from the smallest businesses to the largest corporates. It has accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as managing the end-to-end business customer experience. The team is also responsible for the delivery of analytical capabilities to support our business customers. Do Work That Matters As the Senior Manager, you will be end-to-end responsible for the development, distribution, management and performance of these core transaction products. This includes: Monitoring the marketplace, while paying particular attention to direct competitors, to assess product trends and results in order to recommend new products or features for the organization. Developing and designing the pricing features of a designated new product or enhancement to address an identified market need or opportunity. Monitoring business results of recently introduced or enhanced products and recommending modifications in product features, pricing, and marketing approaches to improve results. Managing Data and analytics processes to build robust models. Understanding and modelling the financial impact of pricing changes Targeting marketing and campaigns to segments of the customer base Help us deliver a better future for Everyday Business Banking: Experienced Product Manager with 5 years of relevant experience in financial services, product management and/or process improvement. Risk Mind-set –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. Essential - Proven success in leading and executing a defined product strategic roadmap. Exceptional written and verbal communication Successful change agent with a strong bias to challenging the status quo and guiding your product team through changes. Strong stakeholder engagement and management capabilities. Success in the role requires the ability to lead and influence without direct authority. Strong problem solving capabilities – have the motivation and be comfortable with investigating and providing recommended options/solutions to complex problems and technical nuances. Your Development If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/05/2023 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.