What are the responsibilities and job description for the Treasury Management Service Specialist position at Commonwealth Business Bank?
SUMMARY
The Treasury Management Service Specialist is responsible for processing, maintaining, and verifying all aspects of Digital Banking customer service and administration. This includes data entry, verification, ACH processing, Reg E compliance, and online banking support.
DUTIES & RESPONSIBILITIES
- Respond to customer Online Banking inquiries
- Provide telephone and email support to Online Banking customers
- Respond to direct client’s questions and routed questions from branches and operations.
- Interface with internal staff
- Prepares daily/monthly reports and exception reports for Online Banking services
- Daily TMS operational work
- Comfortable problem solving technical issues over the phone and via email
- Perform all work in a timely manner according to established policies and procedures to ensure quality service is provided to customers and employees.
- Comply with Bank policies and procedures as well as federal, state and local laws and regulations including BSA/USA PATRIOT Act.
KNOWLEDGE & SKILL REQUIREMENTS
- Excellent customer service skills
- Knowledge/experience with word, excel, and power point preferred
- Good verbal, written and listening communication skills
- Excellent time management, prioritizing, multi-tasking, and communication skills
- Strong detail orientation
- Bilingual in English and Korean preferred but not required
EDUCATION / EXPERIENCE
- High School graduate or equivalent
- 0 to 3 years of customer service, Treasury Management, or banking experience
We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual salary range of $45,000 - $60,000. Annual pay ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
Must be authorized to work in the US.
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
Salary : $45,000 - $60,000
