Banquet Captain at The University Club of Saint Paul

The University Club of Saint Paul is an exclusive private club housed in a charming Tudor-style clubhouse, offering members a variety of dining options, events, and activities. Established in 1913, the club as one of three private social clubs founded in the early 20th century. Located on Summit Avenue in Saint Paul, Minnesota, the club combines elegance and tradition in a welcoming environment.

The Banquet Captain is responsible for overseeing and managing banquet and event operations at The Private Club and University Club of St. Paul. This includes supervising banquet staff, ensuring exceptional service, and coordinating with kitchen and event teams to execute flawless events. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to providing a high-quality experience for guests.

Key Responsibilities:

Event Execution and Coordination:

Ø Lead and coordinate the setup, execution, and breakdown of all banquet events, ensuring that service standards and client expectations are met or exceeded.

Ø Collaborate with event planners, kitchen staff, and other departments to ensure smooth and efficient event operations.

Ø Supervise banquet staff during events, assigning tasks and ensuring that all aspects of service, including food and beverage delivery, timing, and guest interaction, are executed flawlessly.

Staff Supervision and Training:

Ø Oversee and direct banquet servers, bartenders, and other event staff to ensure high levels of service and professionalism.

Ø Provide hands-on leadership during events, ensuring the team delivers timely and quality service to all guests.

Ø Train new and existing staff on proper event service techniques, club policies, and guest interaction standards.

Customer Service and Guest Relations:

Ø Serve as the main point of contact for guests during events, ensuring their needs are met promptly and professionally.

Ø Address any guest issues or concerns in a calm and efficient manner, ensuring a positive experience for all attendees.

Ø Maintain a high level of guest satisfaction by anticipating their needs and offering personalized service.

Event Setup and Breakdown:

Ø Oversee the preparation and setup of event spaces, ensuring all décor, seating arrangements, table settings, and audiovisual equipment are correctly arranged.

Ø Ensure that all event areas are maintained throughout the event and that all equipment is cleared, cleaned, and stored properly after the event.

Ø Monitor food and beverage service to ensure it aligns with the event schedule and guest preferences.

Communication and Collaboration:

Ø Maintain clear communication with the kitchen, event coordinators, and other departments to ensure the smooth flow of the event.

Ø Communicate event details, timelines, and specific requirements to banquet staff to ensure seamless execution.

Ø Keep management informed of any issues or concerns during events and provide recommendations for improvement.

Inventory and Equipment Management:

Ø Ensure that all banquet service equipment, including china, glassware, and linens, are properly maintained and available for each event.

Ø Assist in inventory management for banquet supplies, reporting any shortages or damage to management.

Ø Ensure that all equipment is in good condition and properly stored after use.

Health and Safety Compliance:

Ø Ensure that all events comply with health and safety standards, including food safety, sanitation, and fire safety regulations.

Ø Ensure staff adheres to club policies regarding dress code, conduct, and safety procedures during events.

Qualifications:

Ø Previous experience in banquet or event service, preferably in a private club, hotel, or upscale restaurant setting.

Ø Strong leadership skills, with the ability to manage and motivate a team effectively.

Ø Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.

Ø Knowledge of food and beverage service standards, event planning, and etiquette.

Ø Ability to work under pressure, managing multiple tasks and adjusting to changing priorities in a fast-paced environment.

Ø Flexible schedule with the ability to work evenings, weekends, and holidays as required by event schedules.

Ø Ability to stand for extended periods and lift up to 30 pounds when necessary.

Physical Requirements:

Ø Ability to stand and walk for extended periods during events.

Ø Ability to lift and carry objects up to 30 pounds (e.g., trays, boxes, banquet supplies).

The Banquet Captain plays a key role in ensuring the success of events at The Private Club and University Club of St. Paul. This position requires an individual who is detail-oriented, organized, and passionate about providing a high level of service. The Banquet Captain is a critical leader during events, ensuring that every detail is managed and that guests have a memorable experience.