Front Desk Receptionist--Orthopaedics

Job Summary

The Receptionist ensures a positive first impression by welcoming patients, visitors, and staff with professionalism and care. This role oversees front desk operations, handles inquiries, directs visitors, and provides administrative support to maintain an efficient and organized facility environment.

Essential Functions

• Greets and welcomes patients, job applicants, vendors, and other visitors, directing them to the appropriate person or department.
• Answers, screens, and transfers phone calls to employees, ensuring courteous and accurate communication.
• Responds to customer inquiries promptly and professionally, providing information or redirecting as necessary.
• Performs general clerical duties, including filing, copying, and composing routine correspondence.
• Maintains a clean and organized reception area to ensure a positive first impression for visitors.
• Operates standard office equipment, such as copiers, fax machines, and computers, on a regular basis.
• Manages scheduling tasks, including appointment setting and meeting coordination, as needed.
• Monitors and maintains office supplies, notifying the appropriate personnel of replenishment needs.
• Assists with special projects and additional administrative tasks as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree preferred
• 0-2 years of customer service or office administration experience required

Knowledge, Skills and Abilities

• Strong verbal and written communication skills to interact effectively with visitors, staff, and vendors.
• Proficiency in using office equipment and basic computer applications, including Microsoft Office Suite.
• Excellent organizational and multitasking skills to handle a variety of clerical tasks efficiently.
• Professional and courteous demeanor to create a welcoming environment.
• Ability to maintain confidentiality and adhere to privacy standards.