What are the responsibilities and job description for the Medical Secretary position at Commonwealth Health Physician Network?
Job Summary
The Medical Secretary provides administrative support to healthcare professionals and departments, ensuring smooth day-to-day operations. This role involves managing communication, maintaining patient records, scheduling appointments, and handling various clerical tasks. The Medical Secretary serves as a key liaison between patients, healthcare staff, and external parties to ensure efficient and professional service delivery.
Essential Functions
- Greets and assists patients, visitors, and staff, responding to inquiries and directing them to the appropriate department or personnel.
- Schedules patient appointments, manages calendars, and coordinates meetings for medical staff.
- Maintains accurate and up-to-date medical records, ensuring proper filing, organization, and confidentiality in compliance with HIPAA and other regulatory standards.
- Handles incoming calls and correspondence, relaying messages and information in a timely and efficient manner.
- Prepares and processes medical reports, forms, and other documentation, ensuring accuracy and compliance with organizational standards.
- Assists with billing processes by gathering and verifying patient information, insurance details, and coding data as needed.
- Orders and maintains office supplies and equipment, ensuring availability for staff and efficient department operations.
- Coordinates with clinical staff to assist with patient flow, ensuring minimal delays in service.
- Supports department projects and initiatives by providing clerical assistance, data entry, and reporting as needed.
- Acts as a liaison between patients, healthcare providers, and external contacts, ensuring clear and effective communication.
- Follows up on pending medical documentation, tests, or appointments to ensure timely completion and patient care.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- 1-3 years of experience in an administrative or clerical role, preferably in a healthcare setting required
- Familiarity with medical terminology and healthcare procedures preferred
Knowledge, Skills and Abilities
- Knowledge of medical office procedures and terminology.
- Proficiency in using office software, including word processing, spreadsheets, and electronic health records (EHR) systems.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Excellent communication and interpersonal skills for interacting with patients, healthcare staff, and external contacts.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Attention to detail and accuracy in handling patient records, documentation, and billing information.
- Problem-solving skills and the ability to work independently with minimal supervision.
