Front Office Assistant

Description

Company Overview: 

Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible. Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach. Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers. 

Job Summary:

This role is the “face” of Commonwealth Pain and Spine as the first employee our patients see when they walk in the door, or the last that they see when they exit after their appointment. The Front Office Assistant is expected to be friendly and compassionate and adhere to our Mission, Vision, Values, and the CP&S Patient Guarantees.

Job Duties & Responsibilities:

• Greets and checks patients in and updates appointment status
• Assists patients with completion of intake forms
• Inspects forms for completeness and accuracy
• Calls patients with appointment reminders and reschedules as needed
• Answers all telephone calls promptly warmly responds with information, assistance, and/or transfers the call to appropriate person or department
• Establishes and maintains positive relationships with referral sources
• Checks patients out and schedules patient for re-evaluation visits, procedures and presents appointment cards
• Enters all pertinent patient information and notes into EMR
• Scans all applicable patient paperwork
• All other duties as assigned

Requirements

Required Skills & Abilities:

• Exceptional customer service skills
• Knowledge of current basic medical terminology, coding, eligibility and office procedures
• Strong computer and phone skills
• Ability to establish and maintain effective working relationships with staff, co-workers, adjusters, employers, case managers and patients
• Ability to effectively present information, respond to questions and professionally interact with physicians, office managers, employees, insurance adjusters, case managers, employers, patients and the general public
• Ability to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner
• Exhibit understanding of healthcare regulatory and compliance policy (e.g., HIPAA).
• High integrity, including maintenance of confidential information
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency
• Regular and reliable attendance

Education & Experience:

• Medical Front Office experience, preferred
• Pain management experience, preferred
• EMR, KASPER, INSPECT knowledge and experience preferred
• If required to travel for company related purposes:
• Active, valid driver 's license
• State minimum coverage vehicle insurance
• Must be able to pass driving history/motor vehicle check upon hire and maintain an acceptable record thereafter
• Maintain status as an “approved driver” through the HR department, including submitting required documentation before expiration

Benefits: 

• Competitive compensation 
• License and DEA Reimbursement 
• Annual Education/CME reimbursement 
• Comprehensive Health/Vision/Dental insurance options 
• Great PTO plan PLUS Paid Holidays 
• 401k and matching available 

Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!