What are the responsibilities and job description for the Childline Caseworker position at Commonwealth of PA?
THE POSITION
Are you looking for a rewarding job making a difference in the lives of children? Join the Office of Children, Youth, and Families team! As a member of our amazing team, you will be part of a network that supports and strengthens families in Pennsylvania, providing safe and healthy environments for children. Within the Bureau of Policy, Programs, and Operations, not only will you have the satisfaction of making a positive impact, but you will also enjoy opportunities for professional growth and development. Do not wait any longer, apply now and start your fulfilling journey with us.
DESCRIPTION OF WORK
As a Childline Caseworker in the Division of Operations, your primary function will be taking child abuse and neglect reports by phone from mandated and non-mandated reporters. You will direct the reporters to the appropriate investigating agency and process the investigation outcomes. The investigating agencies include county children and youth agencies; regional offices of children, youth, and families; law enforcement; and licensing agencies. Working alongside a dedicated team of caseworkers, you will field back-to-back calls for the entire shift due to the high volume of incoming calls. In this role, you must be able to type proficiently while conducting an interview. Your duties will require you to type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided. Please know that you will be handling child abuse calls which means you will be hearing and discussing disturbing child abuse details, such as physical abuse, sexual abuse, and the death of a child.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
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Work hours: Hotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The current available shifts being offered are as follows and can have varying break days that may be any two consecutive days within the seven-day period:
- 12:00 AM to 8:00 AM
- 12:00 PM to 8:00 PM
- 3:00 PM to 11:00 PM
- 5:00 PM to 1:00 AM
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You may have an opportunity to bid into these shifts as positions become available, based on seniority:
- 7:00 AM to 3:00 PM
- 8:00 AM to 4:00 PM
- 9:00 AM to 5:00 PM
- ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training will consist of in-office and virtual learning and typically lasts three months. Training hours will mostly be 8:00 AM to 4:00 PM but will consist of other shifts as needed. The first 2 weeks of training will be held in our office in Harrisburg.
- Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. An employee's work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice.
- Due to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Employees in this position should expect to work overtime on a weekly basis, averaging 10 hours per week.
- Salary: The starting salary is non-negotiable.
- FREE parking!
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- A bachelor’s degree; or
- An equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirement:
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This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
