What are the responsibilities and job description for the Driver License Examiner Assistant (Lancaster East) position at Commonwealth of PA?
THE POSITION
This role functions as an Assistant to the PennDOT Driver License Examiner and is pivotal in enhancing highway safety. The position involves aiding in the management of customer interactions at the Driver License Center, where a key responsibility includes scrutinizing identity documents. This examination is essential in the fight against identity theft and fraud, ensuring that the integrity of the licensing process is upheld and that only legitimate individuals receive their driver licenses.
DESCRIPTION OF WORK
The Driver’s License Examiner Assistant operates within a Driver License Center that offers driver licensing and related services to the community. This role entails professionally welcoming customers, engaging directly with them to verify identification, assisting in the completion of application forms, and inputting data into online driver license application systems. The assistant also provides necessary forms and informational brochures tailored to the specific needs of customers.
In addition, the assistant administers standardized knowledge assessments to gauge applicants' comprehension of motor vehicle regulations, driving laws, and relevant traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to assess visual acuity.
The assistant is responsible for entering applicants' test results and customer applications into online software systems via a PC terminal. They independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products.
Furthermore, the assistant provides guidance on various services related to driver’s license or identification card renewals, duplicates, out-of-state transfers, and the process for acquiring a motorcycle license or maintaining a commercial driver's license (CDL). They are also knowledgeable about the different restrictions and endorsements associated with commercial licenses.
Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. They ensure that the appropriate fee waiver codes are utilized and accurately documented whenever a fee waiver is necessary for processing customer transactions, adhering to all Fee Waiver Guidelines.
The assistant is tasked with correctly processing and complying with all REAL ID regulations. They issue and scan the Non-Native Born US Citizen/Non-US Citizen Courtesy Form (DL-160) as needed. Additionally, they are expected to understand and comply with all aspects of Title VI regulations.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 80 hours bi-weekly
- Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
- This position may require overtime and travel.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year of experience obtaining, evaluating, and providing information to the public.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
Legal Requirements:
- This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
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